General business conditions
Information on business conditions
This document determines the terms and conditions of using the website and the conditions for purchasing products and services on this website (hereinafter referred to as "Terms and Conditions").
The Law on Consumer Protection, the Law on Electronic Commerce, the Law on Obligations, as well as other valid regulations of the Republic of Serbia apply to business conditions.
Before starting the process of online ordering, i.e. purchasing, it is necessary to carefully read the General Terms and Conditions of Business and familiarize yourself with them. This website is edited by ("TABOOSPORT, Agency for Graphic and Web Design, Milan Stojanović PR") with its headquarters at Svetogorska 9/49, 34000 Kragujevac, registered with the Agency for Business Registers under registration number 62371161, PIB: 106921173 (hereinafter : "Taboosport").
Goods are delivered to the territory of the Republic of Serbia and all countries of the world.
"Taboosport" provides an interactive service on the website www.taboosport.com.
The service consists of providing information services and content management. Under the term "internet pages" in the Terms and Conditions, we mean all internet pages located within www.taboosport.com.
"Taboosport" reserves the right to change these Terms and Conditions at any time. However, "Taboosport" will amend these Terms and Conditions only in the case when it is necessary and for the purpose of harmonizing them with the regulations of the Republic of Serbia, in case of changes in the internal operational requirements of "Taboosport", as well as in cases of requests to improve the provision of services and in the case of requests for improved online ordering efficiency.
All changes to these Terms and Conditions will be published on the website and the date of their entry into force will be published.
Any changes to the Terms and Conditions will only be effective for new orders registered after the publication of those changes on this website. If the customer does not submit to "Taboosport" an objection to the change or if he does not cancel the agreed order, he will be considered to have accepted the amended Terms and Conditions.
The customer is responsible for checking the Terms and Conditions in the relevant chapters/sections before each order as changes may occur between visits.
These Terms and Conditions set out the terms and conditions that apply to customers' use of the Website.
The right to use the website is not transferable to other natural or legal persons. The registered user is personally responsible for protecting the confidentiality of codes (passwords), where they exist.
Registered user – a registered visitor to the website who does not make a purchase.
Buyer - the buyer of the product is a visitor to the website address page who buys at least one product through the online store.
Seller - "Taboosport"
Order - "Taboosport", a form filled by the customer, following the necessary steps in order to purchase the product(s) and/or services sold in the online store, as specified in the Terms and Conditions.
Contract – a bilateral contractual relationship between the Buyer and "Taboosport" in accordance with these Terms and Conditions, which the Buyer here expressly accepts and agrees with. These Terms and Conditions are considered an integral part of the Agreement.
On these websites, we strive to ensure the accuracy of information, including descriptions of our products and services, as well as timeliness of product and service price changes. Unfortunately, sometimes there may be errors. We will try to remove the resulting difficulties as soon as possible.
If the resulting difficulties affect the status of the order, the customer will be notified without delay.
Intellectual property right
In accordance with our rules on privacy and intellectual property, all content and material published on the website is the full and exclusive property of "Taboosport". The use of the content of this website without the express consent of "Taboosport" is not in accordance with the regulations governing the protection of intellectual property. The name "Taboosport" and www.Taboosport.com as well as the corresponding graphics are also trademarks of "Taboosport" and are subject to the provisions of regulations protecting intellectual property.
Using the website
The Customer and/or Registered User expressly agrees to use these websites solely at their own risk. "Taboosport", nor any of its employees, vendors, third party service providers or licensed companies, does not guarantee that the use of these websites will not be interrupted, intercepted or error free; nor does it guarantee (i) the consequences that may arise from the use of these websites, or (i) the accuracy, reliability or content of any information, services or products provided through these websites.
This statement of liability applies to all direct (actual damage), or indirect damage (lost profit), possible injury caused by any defect, error, omission, interruption, deletion, malfunction, delay in operation or transmission, computer virus, interruption in communication connection, theft, destruction or unauthorized access, changes or abuse of records on computer equipment or the property of the Customer/Registered User, termination of the contract, inappropriate behavior, negligence, or any other action by "Taboosport" or its employees, and/or third-party service providers . The Customer/Registered User expressly confirms that "Taboosport" is not responsible for any possible offensive, inappropriate or illegal behavior of other users or third parties and that the risk of damages that may arise as a result of the aforementioned is fully borne by the Customer/Registered User.
In no case will "Taboosport", or other natural or legal persons involved in the creation, production or distribution of these websites, or their related content and/or software, be responsible for any damage that may arise as a result of use, or due to the impossibility of using these websites. The Customer/Registered User expressly confirms that the Terms of this chapter apply to the entire content of these websites.
The Customer/Registered User is exclusively and solely responsible for the acquisition, use and maintenance of his computer equipment, including but not limited to all software and hardware he owns and uses, as well as other equipment needed to access and use the www.taboosport website. com internet sales and all related costs. "Taboosport" is not responsible for any damage to the Customer's/Registered User's equipment that may occur as a result of using these websites.
In order to avoid any doubts about the disclaimer of responsibility by "Taboosport", the Buyer/Registered User will not be denied the rights guaranteed by the regulations, nor the rights arising from the contractual relationship with "Taboosport".
"Taboosport" reserves the right to withdraw any product from sale at any time. In such cases, "Taboosport" returns the full amount of money to the buyer of the undelivered but paid product, i.e. the paid service, for those products that are no longer on offer, that is, for those services that have been paid for and not performed, regardless of the reason for withdrawing the product from sales, i.e. non-performance of the service. Also, "Taboosport" reserves the right to change and, in a timely manner, suspend or terminate the provision of the online store service.
Conformity of the goods - legal guarantee and contractual guarantee, valid within the terms specified by the applicable regulations of the Republic of Serbia, from the date of receipt of the goods, and for the purpose of exercising the right to the guarantee, an original invoice is required as proof of purchase.
Complaint about a damaged shipment
If the package you ordered arrives damaged during delivery, refuse to accept the package. On the contrary, it is necessary to contact the courier service that delivered the package within 24 hours in order to make a record of the damage. Inevitably, when noticing a complaint on our website, fill out the product complaint form by clicking here.
Waiver of Contract
Pursuant to the Law on Consumer Protection ("Official Gazette of RS", no. 62/2014 and 6/2016 - other law), the consumer has the right to withdraw from the contract concluded at a distance, i.e. off-premises within 14 days, without stating reasons and additional costs, except the costs from Art. 34 and 35 of this law (hereinafter: withdrawal from the contract).
The consumer exercises the right to withdraw from the contract by making a statement on a special form for withdrawing from a contract concluded at a distance, i.e. outside the business premises or in another unambiguous way (hereinafter: withdrawal form).
The declaration of withdrawal from the contract for distance contracts and contracts concluded outside the business premises is considered timely if it is sent to the trader within 14 days from the day of receipt of the order.
The declaration of withdrawal from the contract produces a legal effect from the day it is sent to the merchant.
After the deadline referred to in Article 29 of this law, the consumer's right to withdraw from the contract ends.
The burden of proving that he acted in accordance with the provisions of para. 1.-5. of this article, in order to exercise the right to withdraw from the contract, it is up to the consumer.
Along with the bill, the consumer is provided with a form for withdrawing from the contract, which you can download here.
According to the Law, the buyer has the right to a refund in several cases.
First of all, within 14 days when you cancel the contract concluded at a distance, i.e. outside the business premises (purchase via the Internet), and that without giving reasons and additional costs.
If he declares that he withdraws from the contract, it is considered that it has not even been concluded, and the seller is obliged to refund the money without delay, not including the delivery costs, within two weeks from the day when he received the request for termination of the contract from the buyer. The seller may delay the refund until he receives the goods to be returned or proof from the buyer that he has sent the goods to the seller.
Obligations of the consumer in case of withdrawal from the contract
In case of withdrawal from the contract, send the completed withdrawal form (which was delivered with the invoice when the goods were delivered or which you can download here) by mail to the address "Diocese of Šumadija - sales center" from the form.
The deadline for withdrawing from the contract is 14 days, this deadline runs from the day the buyer received the goods or the person authorized to receive the goods.
The buyer is obliged to return the goods in their original packaging, with all accompanying documentation, without delay and no later than within 14 days from the day they sent the withdrawal form (the withdrawal form is considered to be sent on the day it was handed over to the post office and from that day the deadline for returning the goods to the seller).
The buyer bears full responsibility if there is a decrease in the value of the goods that occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish the nature, characteristics and functionality of the goods.
For any use beyond that, the buyer will be responsible for the reduced value of the goods.
In accordance with the provisions of the Law on Consumer Protection, the buyer bears the costs of returning the goods.
The amount paid by the customer under the contract will be returned no later than 30 days from the date of receipt of the statement of unilateral termination.